Return & Refund Policy

 

ALL PURCHASES ARE FINAL, WE DO NOT ACCEPT/PROVIDE RETURNS/REFUNDS UNDER ANY CIRCUMSTANCES ONCE THE PURCHASE HAS BEEN MADE WITH THE EXCEPTION OF:

1) The item(s) you received is defective OR in a wrong (Size Group/Color Code) item(s) other than what was ordered OR a missing item(s) and no replacement can be given on time. In this case, you are entitled to a full refund plus reimbursements to any costs involved in returning the item. 
2) The item(s) you received is defective or a wrong (Size Group/Color Code) item(s) OR a missing item(s), but you still choose to keep the affected item(s), which in this case the customer is entitled to a partial refund, subjecting to the degree of the difference/damage.
3) Reasons such as "The Item is too big/small for me/the item does not suit me" will not be entertained.

RETURN PROCESS.

Our policy lasts 14 days. If you fail to present your case of items 1) & 2) within 14 days from the date of purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at officialnaddie@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item (subject to availability), send us an email at officialnaddie@gmail.com and send your item to address as instructed.

Shipping

To return your product, you should mail your product to the address as instructed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time taken for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.